Privacy Policy – NannyNomad

Last updated: [October 3rd, 2025]

NannyNomad (“we”, “our”, “us”) is committed to protecting your privacy and ensuring the confidentiality of your personal data. This Privacy Policy explains how we collect, use, and protect your information when you use our services, including through our website NannyNomad.com, booking platform, and communications.

1. Data We Collect

We may collect the following types of information:

  • Personal identification data: name, surname, email address, phone number, billing address.

  • Child-related information (strictly necessary to provide the service): age, specific needs, allergies, or preferences.

  • Service-related data: booking history, payment information, nanny preferences.

  • Technical data: IP address, browser type, cookies, and usage statistics.

2. Purpose of Data Processing

Your data is processed for the following purposes:

  • To provide and manage childcare services.

  • To process bookings, payments, and invoices.

  • To personalize and improve our services.

  • To communicate with you about your booking or inquiries.

  • To comply with legal and regulatory requirements.

3. Legal Basis for Processing

Data processing is based on:

  • Your consent (e.g., when you accept cookies or provide optional information).

  • The performance of a contract (to fulfill your booking and service requests).

  • Our legal obligations (tax, accounting, or local childcare regulations).

  • Our legitimate interest (service improvement, customer support).

4. Data Retention

We retain personal data only for as long as necessary to provide our services and comply with legal obligations:

  • Booking and service data: up to 5 years.

  • Payment and invoicing data: according to tax regulations.

  • Cookies and analytics: maximum 13 months.

5. Data Sharing

We do not sell or rent your data. Your information may be shared only with:

  • Selected nannies strictly for the purpose of delivering the booked service.

  • Payment service providers (secure processing of transactions).

  • Legal authorities if required by law.

No data will be shared outside these cases without your explicit consent.

6. Data Security

We implement strict technical and organizational measures to protect your data:

  • Encrypted data transmission (SSL/HTTPS).

  • Restricted access to personal data.

  • Secure payment gateways.

  • Regular monitoring against unauthorized access.

7. User Rights

In accordance with applicable laws (including GDPR for EU clients), you have the right to:

  • Access your personal data.

  • Correct or update inaccurate data.

  • Request deletion of your data (“right to be forgotten”).

  • Restrict or object to processing in certain circumstances.

  • Request data portability (transfer to another provider).

Requests can be made by contacting us at:
📩 info@nannynomad.com

8. Cookies Policy

We use cookies to enhance your browsing experience.

  • Essential cookies: required for booking and navigation.

  • Analytics cookies: to understand usage and improve the website.

  • Advertising cookies (if applicable): to personalize offers.

You can manage or disable cookies at any time via your browser settings.

9. Applicable Law

This Privacy Policy complies with:

  • Indonesian data protection regulations (as applicable).

  • GDPR (for clients located in the European Union).

Any dispute will be handled under Indonesian jurisdiction, unless otherwise required by mandatory local law.

10. Updates to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal obligations. Any changes will be posted on our website with the updated date.