Privacy Policy

1. Introduction

NannyNomad, as a provider of childcare services, is committed to protecting the privacy of its clients and website users. This policy outlines the personal data we collect, how we use it, and the rights you have concerning your data.

2. Data Collected

2.1 Data Provided Directly by the User:

• Name, surname, email address, phone number.

• Service-specific information: number and age of children, special requirements.

2.2 Data Collected Automatically:

• IP address, browsing data on the website (via cookies).

• Information about the devices used to access the site (browser type, operating system).

3. Use of Personal Data

The data collected is used for the following purposes:

• Management and execution of services (booking, communication).

• Improving the user experience on the website.

• Compliance with legal or regulatory obligations.

• Sending marketing information if the user has explicitly consented.

4. Data Sharing

Personal data is never sold to third parties. It may be shared with:

• Partners essential to service delivery (e.g., caregivers).

• Local authorities if required by law.

5. Data Retention

• Service-related data: retained for 5 years after the end of the contractual relationship.

• Marketing data: retained until the user requests deletion or 3 years after the last interaction.

• Browsing data: retained for a maximum of 13 months.

6. Data Security

NannyNomad implements technical and organizational measures to protect your data from unauthorized access, loss, or alteration:

• Secure servers.

• Encryption of sensitive data.

• Restricted access to personal data.

7. User Rights

Under applicable laws (notably GDPR for European clients), you have the following rights:

• Right of Access: Obtain a copy of the data held about you.

• Right of Rectification: Correct incorrect or incomplete data.

• Right of Deletion: Request the deletion of your data, subject to legal obligations.

• Right of Objection: Refuse the use of your data for specific purposes (e.g., marketing).

• Right of Data Portability: Receive your data in a readable format or transfer it to another provider.

To exercise your rights, contact us at:

• Email: [your email]

• Postal Address: [your address]

8. Cookies and Tracking

We use cookies to:

• Analyze traffic on our website.

• Remember your preferences.

For more details, see our [Cookie Policy].

9. Policy Changes

This policy may be updated to reflect legal or operational changes. Users will be informed of any significant modifications.

10. Contact

For any questions regarding this policy, please contact us at:

• Email: [your email]

• Phone: [your phone number]