1. General Terms and Conditions of Sale (GTCS)

1.1 Purpose of the Contract

• Description of the services offered (childcare, personalized services).

• Subscription process (initial form, mutual agreement, final contract).

1.2 Commitments of NannyNomad

• Guarantee of service delivery in line with the expectations defined in the contract.

• Adherence to safety and well-being standards for children.

1.3 Client Commitments

• Provide the necessary information to tailor the services.

• Adhere to the agreed schedules and conditions.

1.4 Pricing and Payments

• Pricing details (hourly rate, half-day, package).

• Accepted payment methods and deadlines.

• Billing for overtime and specific conditions in case of delays or late cancellations.

1.5 Modifications and Termination

• Possibility to modify or cancel a service with prior notice.

• Terms for early termination.

1.6 Responsibilities

• Insurance obligations (compliance of the client’s premises, NannyNomad’s liability in case of proven negligence).

• Limitations (e.g., no guarantees on educational outcomes).

1.7 Dispute Resolution

• Attempt to resolve disputes amicably.

• Jurisdiction (local or international depending on the legal framework).

2. Privacy Policy

2.1 Data Collected

• Information collected via the website or form (name, email, address, child-related data).

• Purpose of data processing (service management, customer relations).

2.2 User Rights

• Access, correction, and deletion of data.

• Request process via email or postal mail.

2.3 Data Security

• Technical measures to protect data (encryption, restricted access).

• Retention of data for the duration necessary to provide the service or as legally required.

2.4 Data Sharing

• No sharing without explicit consent, except for legal obligations or necessary partners.

2.5 Applicable Law

• Compliance with Indonesian data protection laws (if applicable) and GDPR for international clients.

3. Cookie Policy

3.1 Purpose of Cookies

• Enhancing user experience (navigation analysis, preferences).

• Managing secure connections.

3.2 Types of Cookies Used

• Essential (for the website’s functionality).

• Analytical (e.g., Google Analytics).

• Advertising (if applicable).

3.3 Consent and Management

• Consent banner displayed upon first visit.

• Instructions for enabling or disabling cookies via the browser.

3.4 Storage Duration

• Cookies retained for a specified period, generally no longer than 13 months.